How to Improve Multilingual Client Intake

Multilingual client intake works best when language access is built into the workflow instead of handled only after communication becomes difficult.

Identify Language Early

Add preferred language and dialect to intake forms and scheduling notes so staff know what support is needed before the appointment begins.

Create a Consistent Interpreter Access Process

Staff should know how to request in-person, phone, or video interpreting without searching for a solution during a live client interaction.

Translate High-Use Materials

Frequently used appointment instructions, intake guidance, and client-facing forms may be good candidates for professional translation.